Terms of Use (End User License Agreement)

Last updated: 2026-08-10

These Terms of Use ("Terms") are a legal agreement between you and Gareeda, Star Towers ST-C-3-4, Erbil, Kurdistan Region, Iraq ("Gareeda", "we", "us", or "our"), governing your use of the Gareeda mobile application and related services (the "App").

Gareeda is a school and commute transport booking platform operating in Iraq (Kurdistan Region). It lets parents, guardians, and adult passengers book real-world transportation provided by drivers.

By creating an account or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. The Service

Gareeda is a booking and coordination platform. Through the App you can:

• Create an account and manage your profile.
• Add child profiles (as a parent or guardian) to arrange their school or commute transport.
• Set pickup and drop-off locations, schedule rides, and be matched with drivers.
• Track trips in progress, message drivers, pay fares, and rate drivers.

Gareeda facilitates the arrangement of transportation between passengers and drivers. Gareeda provides the platform; drivers provide the actual transport.

2. Eligibility and Accounts

• You must be at least 18 years old to create and hold a Gareeda account.
• Children do not hold accounts. A child is added to the App only by their parent or guardian, who is the account holder and is responsible for the child's use of the transport service. By adding a child, you confirm that you are the child's parent or legal guardian, or are otherwise authorized to arrange the child's transport and to provide the child's information.
• You agree to provide accurate, current, and complete information and to keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@gareeda.app if you suspect unauthorized use.

3. Zero Tolerance for Objectionable Content and Abusive Behavior

Gareeda includes user-generated content and communication features (chat messages, images, profile information, and ratings/reviews). We have zero tolerance for objectionable content and abusive behavior.

By using the App, you agree that you will not post, send, upload, or share content, or engage in conduct, that is:

• Harassing, bullying, or threatening;
• Hateful or discriminatory (including on the basis of race, ethnicity, religion, gender, disability, or similar grounds);
• Sexual, sexually explicit, or exploitative;
• Violent, or that incites or threatens violence;
• Defamatory, obscene, or otherwise objectionable;
• Unlawful, fraudulent, or infringing on others' rights;
• Spam, or a violation of another person's privacy.

There is no tolerance for such content or behavior on Gareeda.

3.1 Reporting and Enforcement

• Users can report objectionable content and report or block other users directly in the App.
• We review reports and act on them within 24 hours.
• Where a report is upheld, we will remove the offending content and may suspend or permanently terminate the offending account. Abusive users and offending content will be removed from the platform.
• Blocking a user prevents further contact between you and that user within the App.

We may remove content or restrict, suspend, or terminate accounts that violate these Terms, at our discretion, to keep the community safe.

3.2 Child Safety — Zero Tolerance for CSAE

Gareeda serves families and arranges transport for children. We have zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sextortion, trafficking, or any sexualization of minors. Such content and conduct are strictly prohibited.

• Any CSAE content or behavior we detect or that is reported is removed immediately, the account is permanently terminated, and, where required by law, reported to the appropriate authorities.
• Report child-safety concerns in the App (report a message or user) or email our child-safety contact: privacy@gareeda.app.
• We comply with applicable child-safety laws and Google Play's Child Safety Standards (CSAE) policy.

4. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of these Terms.
• Impersonate any person or misrepresent your identity or affiliation.
• Interfere with, disrupt, or attempt to gain unauthorized access to the App, its systems, or other users' accounts.
• Reverse engineer, decompile, or attempt to extract source code from the App, except where permitted by law.
• Use the App to collect or harvest others' personal information without authorization.
• Upload malicious code or attempt to compromise the security or integrity of the service.

5. Driver and Passenger Conduct and Safety

• Drivers must hold valid, current licenses and permits required to provide transport, must operate vehicles safely and lawfully, and must treat passengers (including children) with respect and care. Drivers must provide accurate identity and license information during onboarding.
• Passengers, parents, and guardians must provide accurate pickup/drop-off information, be ready at agreed times, and treat drivers with respect.
• Everyone must comply with applicable traffic and safety laws.
• Safety-critical concerns about a ride in progress should be reported immediately in the App, and, where there is an emergency or danger to life, contact local emergency services first.

Gareeda is not physically present during rides and does not control how drivers operate their vehicles. You use the transport service at your own risk, subject to the limitations in Section 10.

6. Bookings, Cancellations, and Scheduling

• Bookings are subject to driver availability and confirmation.
• You may cancel a booking through the App. Cancellations may be subject to timing rules and, in some cases, cancellation charges, as shown in the App at the time of booking or cancellation.
• Recurring school routes may have their own scheduling, off-days, and absence rules, which are presented in the App.
• We may cancel or reassign a booking where necessary (for example, if a driver becomes unavailable) and will notify you where possible.

7. Payments, Fares, and Invoices

• Gareeda arranges real-world transportation services. Fares are for those transportation services — there are no digital goods, in-app purchases, or digital content sold through the App.
• Fares may be paid either online via FIB (First Iraqi Bank) bank transfer/payment or in cash directly to the driver, as indicated in the App.
• Fares, applicable charges, and any taxes or fees are shown in the App before you confirm a booking, and invoices are made available for your bookings.
• Because payment is for real-world transportation and is made via FIB bank payment or cash to the driver, these transactions are handled outside of Apple's in-app purchase system, and Apple is not a party to them.
• You are responsible for paying the fares for rides you book. Failure to pay may result in suspension of your account.

8. User Content and License

• You retain ownership of the content you submit (such as messages, images, and reviews).
• You grant Gareeda a non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit that content solely to operate and provide the App (for example, delivering your messages to a driver, showing your review, and moderating content).
• You are responsible for the content you submit and confirm you have the rights to share it.
• We may remove content that violates these Terms.

9. Disclaimers

• The App is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
• We do not warrant that the App will be uninterrupted, error-free, or secure, or that any particular driver, ride, or outcome will meet your expectations.
• Gareeda does not employ drivers as its agents for the purpose of operating vehicles; drivers are independent providers of transportation. We are not responsible for the acts or omissions of drivers or passengers beyond what the law requires.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Gareeda and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the App.
• Our total aggregate liability for any claim arising out of or relating to the App or these Terms will not exceed the total fares you paid through the App in the three (3) months preceding the event giving rise to the claim, or the equivalent of a nominal amount if you paid nothing, except where such limitation is not permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Gareeda and its affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your misuse of the App, your violation of these Terms, or your violation of any rights of another person.

12. Suspension and Termination

• You may stop using the App and delete your account at any time (Settings → Account → Delete Account).
• We may suspend or terminate your access to the App, with or without notice, if you violate these Terms (including Section 3), if required by law, or to protect users or the service.
• Provisions that by their nature should survive termination (including Sections 7–11 and 14) will survive.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the App. Your continued use of the App after an update means you accept the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Iraq (Kurdistan Region), without regard to conflict-of-laws principles. You agree that the competent courts located in the Kurdistan Region of Iraq will have jurisdiction over any dispute arising out of or relating to these Terms or the App, subject to any mandatory consumer-protection rights you may have.

15. Apple App Store — Additional Terms

The following applies where you download the App from the Apple App Store. These terms are between you and Gareeda only, not Apple. You acknowledge and agree that:

1. Scope. These Terms are concluded between you and Gareeda, and not with Apple. Apple is not responsible for the App or its content.
2. License. Your license to use the App is a non-transferable license to use the App on any Apple-branded device you own or control, as permitted by the App Store Terms of Service.
3. Maintenance and support. Gareeda, not Apple, is solely responsible for providing any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
4. Warranty. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App; Apple has no other warranty obligation, and any other claims are Gareeda's responsibility.
5. Product claims. Gareeda, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar laws.
6. Intellectual property. In the event of a third-party claim that the App infringes intellectual property rights, Gareeda, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
7. Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
8. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
9. Contact. Any questions, complaints, or claims regarding the App should be directed to Gareeda at the contact details below.

16. Contact Us

• Support: support@gareeda.app
• Privacy: privacy@gareeda.app
• Operator: Gareeda, Star Towers ST-C-3-4, Erbil, Kurdistan Region, Iraq