Gareeda Support

Last updated: 2026-08-10

Welcome to Gareeda Support. We're here to help you with your account, bookings, payments, and any issues you have with the App. This page explains how to reach us and what to expect.

Gareeda is a school and commute transport booking platform operating in Iraq (Kurdistan Region), operated by Gareeda.

How to Get Help

1. In-App Help Center (recommended)

The fastest way to get help is inside the App:

• Open the App and go to the Help Center to start a support chat with our team.
• The Help Center is the best place for questions about your account, a specific booking, a driver, a payment, or an invoice, because it lets us see the relevant details and respond quickly.

2. Email

You can also email us at support@gareeda.app.

For privacy-related requests (such as accessing or deleting your data), email privacy@gareeda.app.

Reporting a Safety Issue During a Ride

If your concern is about a ride that is currently happening or a safety-critical issue, report it immediately in the App using the in-App reporting and support features so we can act right away.

If there is an emergency or immediate danger to anyone's safety, contact your local emergency services first, then report the issue to us in the App.

We review safety reports and reports of objectionable content or abusive behavior and act on them within 24 hours.

Response Times and Hours

• Typical response time: within 24 hours for most inquiries submitted through the in-App Help Center or by email.
• Safety-critical reports: handled with priority and acted on within 24 hours; ride-in-progress issues should be raised immediately in the App.
• Support hours: our support team operates during regular business hours, Sunday through Thursday. Messages received outside these hours are answered on the next business day. Safety-critical reports are monitored on a priority basis.

What to Include When You Contact Us

To help us resolve your issue as quickly as possible, please include:

• The phone number or email associated with your Gareeda account.
• A clear description of the issue and what you expected to happen.
• The booking or trip reference (if your question is about a specific ride).
• The date and time the issue occurred.
• Screenshots, if they help explain the problem.
• For a payment or invoice question, the payment method (FIB online or cash to driver) and any payment reference.

Please do not include your password. We will never ask you for your password.

Common Topics We Can Help With

• Signing in, verification codes, and account access.
• Managing your profile and children's profiles.
• Creating, changing, or cancelling bookings and school routes.
• Pickup/drop-off locations and live trip tracking.
• Payments (FIB online or cash to driver) and invoices.
• Reporting a driver, a passenger, or objectionable content, and blocking users.
• Deleting your account (Settings → Account → Delete Account).
• Privacy questions and data requests.

Contact Summary

• In-App: Help Center → support chat
• Support email: support@gareeda.app
• Privacy email: privacy@gareeda.app
• Operator: Gareeda, Star Towers ST-C-3-4, Erbil, Kurdistan Region, Iraq

Thank you for using Gareeda.